Cancellations and Returns
- Exchanges
Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your exchange, we require a receipt or proof of purchase. Please read below under shipping for cost involved regarding exchanges.There are certain situations where only partial refunds are granted .
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be exchanged - Refunds
We only replace or repair items if they are received in a defective or damaged manner. Please contact us at / - Shipping
To return your product for any of the above reasons please contact us at /You will be responsible for paying for your own shipping costs for returning your item. You will need to pay an additional shipping cost to dispatch your new item. Shipping costs are non-refundable. If you receive a refund due to defects, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance.